SHIPPING  POLICY

All shipments MUST be carefully inspected at the time of delivery acceptance!  The customer MUST initiate all shipping damage claims TO THE DELIVERING CARRIER immediately.  Any shipping damage that is noticed by the customer MUST be notated on whatever form of delivery documentation that is being used by the carrier at the time of delivery.  The customer SHOULD take pictures of any applicable damage at the time of delivery IN ADDITION to whatever form of written documentation that is being used.  

Any products sold by Northwoods Operations will leave our facility in the condition that they are advertised in with UNDAMAGED packaging.  Northwoods Operations will NOT accept any responsibility for shipping damage that is the fault of the delivering carrier.

In the event that an item ordered by a customer is found to be out of stock, the order will be placed on a "Back Order" status if it is anticipated to be filled in a reasonable period of time.  The customer will be notified about this status, and will be provided with a rough Estimated Time of Arrival.  In the event that the restock date is in question for the order, the order will be canceled, and the customer will be notified and refunded.

If you have questions about this Shipping Policy, please contact us at: support@northwoodsops.com

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